Agent, Customer Outbound Sales in Wichita at Celebrity Cruises, Inc.

Date Posted: 7/4/2020

Job Snapshot

Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:
This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue targets month to month. 

Essential Duties and Responsibilities:

  • Effectively evaluate guest needs and identify products that best fit the guest’s requests; providing sales quotes for these products on all Sales calls and correctly creating accurate reservations
  • Servicing existing reservations according to guest requests and in accordance with existing business rules
  • Escalating and delegating service calls to the appropriate support departments
  • Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
  • Applying customer service standards in all guest interactions as defined by the business
  • Responsible for correctly capturing pertinent information and payments during all interactions with guests
  • Responsible for maintaining brand standards when handling guest inquiries
  • Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times
  • Must meet or exceed weekly and monthly sales goals
  • Responsible for delivery of sales conversion rates according to communicated goals
  • The employee may move about the office complex, may travel to other office locations




Job Requirements

Qualifications, Knowledge, and Skills:

  • Minimum two year college degree preferred 
  • Prefer at least one year of phone sales experience
  • Previous sales experience
  • May lift, push, pull or move 10 - 15 pounds. Visual requirement includes distant, close and color vision, and ability to adjust focus

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


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  2. Customer Service Jobs

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