Agent, CO Blended Service Celebrity in Weston, FL at Royal Caribbean Cruises Ltd.

Date Posted: 10/2/2019

Job Snapshot

Job Description

Position Summary:

Responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned.  Provides single call/first call service request resolution and adds any requested revenue components to bookings.  Makes out-calls to guests in order to advise of changes to reservations (i.e., redeployment's, charters, etc.), and makes changes to the reservation as required.  May contact other departments in order to complete guests' service requests, and provide appropriate responses to guests.

Essential Duties and Responsibilities:

  • Responds to service requests/questions from direct guests related to all components on a reservation
  • May include doing inbound and outbound calls to up sell an existing booking
  • Makes any, and all necessary, changes to guest reservation at the request of the direct guest, or department head
  • Answers guests' questions related to the direct guest's reservation, and cruising with Celebrity in general
  • Analyzes guest's reservation, and recommends any additional revenue components to the guest¿s booking that will enhance the cruising experience.
  • Makes outgoing calls, and receives incoming calls from guests related to any redeployment's, charters, etc., and makes all necessary changes to reservations.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 

Job Requirements

Qualifications:

  • High School graduate
  • 2 year college degree preferred, or 2 years industry experience
  • Excellent verbal and communication skills required
  • Must be attentive to details
  • Ability to speak to and hear guests over telephone system
  • Ability to see and adjust focus

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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