2020 Hotel Operations Rotational Program in Miami, FL at Royal Caribbean Cruises Ltd. International

Date Posted: 9/10/2019

Job Snapshot

Job Description

2020 Hotel Operations Rotational Program

Who we are looking for: Seeking May 2020 graduating students.

About the program: Royal Caribbean International’s Hotel Operations Rotational Program is a two-year rotational program sponsored by Mark Tamis, Hotel Operations SVP of RCI and is based in Miami, Florida. The program is designed to build future leaders for the Hotel Operations Organization.  You will be hired as an Associate with the opportunity to rotate through corporate, as well as onboard in the areas of Hotel Operations, Onboard Revenue, Entertainment, Guest Experience, Private Destinations and Food & Beverage.  Based on departmental availability, participants will spend time working in four of these functional areas, becoming familiar with the core levers that drive the company, operations, the variables that impact our guest experience and understanding what makes our cruises so special.  You will also receive comprehensive training in all areas in which you will be rotating. Training will be based in our Miami offices. All the while, you will gain exposure to the C-suite, key decision makers in the brands, and gain unparalleled cross-departmental knowledge that will position you for an accelerated career path in Hotel Operations.  Upon completion of the program, you’ll have the opportunity to assume a Sr. Associate role at RCL.

Rotational Preview:

Hotel Operations – As an Associate on the Hotel Operations team, you will become familiar with what factors are responsible for a guest’s vacation experience and our crew’s experience in accordance with Royal Caribbean International brand standards. Alongside Hotel Operations leaders, the Associate will liaise closely with all corporate and operational groups to ensure that each ship is fully supported at all times. This includes Hotel Operations (F&B, Onboard Revenue, Entertainment & Cruise Programs, Guest Services, Housekeeping), Marine Operations, Global Marine Operations, IT, Human Resources, Marketing, Accounting, Internal Audit, Safety & Environment, Corporate Communications, Land Operations, Revenue Management, Deployment, Legal and Customer Service. They will work closely with the shipboard leadership and the greater team to use data and operational feedback to constantly review results and trends to make the necessary adjustments.

Onboard Revenue - The Onboard Revenue Operations rotation would support the Onboard Revenue teams (Shipboard and Shoreside) ensuring they have all the right tools and processes in place to track and achieve annual revenue target across all revenue areas, including Beverage, Casino, Spa, Photo, Art, Retail, Internet, Amenities, and any other new business opportunities. It is critical for the candidate to retrieve large volume of data from different systems, analyze data, and identify opportunities to improve financial performance.  Effective written and verbal communication of this information is critical to the success of this position.

F&B – This rotation is a key driver for analyzing current food waste onboard by product preparation, guest consumption, and/or production. This role is an opportunity to streamline procedures in the fleet and present data that can save exponential dollars to the fleet through deep analysis. In addition, this role is responsible for presentations, development of company standards, and initiating data that presents cost save analysis to culinary department.

Entertainment - This role will provide support within the Entertainment and Cruise Director’s division fleet-wide. This role will research, develop and analyze entertainment and guest activity programming to include but not limited to sports, family activities, adult activities, youth program, live music, and strategic partners and license agreements.  This position will also support Newbuild development, competitive reports, new product launches, guest satisfaction metrics analysis and budget/capital endeavors. 

Life at Sea – The Rotational Program will include two 3-month rotations onboard our ships. Life onboard is extremely fast paced and action packed. As an associate onboard our ships, you can expect a full schedule that would provide insight as to what it is like to live and work onboard one of our ships as well to learn how our corporate initiatives impact our guest’s and crew’s experience.

Job Requirements

What we are looking for:

  • Undergraduate degree in Hospitality or Hotel Administration or related field
  • Must graduate May 2020 and available to begin in August 2020
  • S. Citizenship or Permanent Residency required
  • GPA of 3.5 or higher, and proven leadership skills either in school or professional experience
  • Desire and willingness to work onboard our ships for two rotations
  • High level of critical thinking
  • Ability to be adaptable and comfortable in a fast paced, dynamic environment
  • Ability to think strategically, while managing the details
  • Ability to anticipate

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

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